We collect information that helps us provide better educational content and support your learning journey. Here's what we gather and why:

We never collect financial account information or sensitive business data through our educational platform. Our focus is purely on delivering effective learning experiences.

Your data helps us create a better educational experience. Here's exactly how we use it:

• Course Delivery: Providing access to learning materials, tracking progress, and issuing completion certificates
• Educational Support: Answering questions, providing additional resources, and offering personalized guidance
• Platform Improvement: Understanding which topics resonate most with learners and improving our curriculum accordingly
• Communication: Sending course updates, new program announcements, and relevant educational content
• Technical Maintenance: Ensuring our platform runs smoothly and securely for all users

We work with a small number of trusted service providers to deliver our educational programs. Here's who might see your information:

Educational Platform Providers: We use learning management systems that host our course content. These providers have strict data protection agreements and only access information necessary for platform operation.

Email Communication Services: To send course updates and educational content, we use email service providers that comply with international data protection standards.

Payment Processors: For course enrollment fees, we use secure payment systems that handle financial transactions independently. We don't store credit card information.

Analytics Services: We use privacy-focused analytics to understand how our website performs, but this data is anonymized and aggregated.

All third-party providers sign agreements requiring them to protect your data with the same standards we maintain. We regularly review these relationships to ensure continued compliance with privacy regulations.

You have significant control over your personal information. Under Thailand's Personal Data Protection Act (PDPA) and international privacy standards, you can:

To exercise any of these rights, email us at support@cognetralog.com with your request. We'll respond within 15 business days and never charge fees for these services.

Protecting your information is fundamental to our operations. We implement multiple layers of security:

Technical Safeguards: All data transmission uses SSL encryption, and our servers employ enterprise-grade security protocols with regular updates and monitoring.

Access Controls: Only authorized team members can access personal information, and all access is logged and regularly audited. Staff receive ongoing privacy training.

Data Minimization: We collect only information necessary for educational services and delete data that's no longer needed according to established schedules.

Backup and Recovery: Your educational progress is backed up securely to prevent loss, but backups follow the same privacy protections as live data.

Incident Response: In the unlikely event of a data breach, we'll notify affected users within 72 hours and provide clear information about steps taken to address the situation.

We keep your information only as long as necessary to provide educational services and meet legal requirements:

• Active Student Records: Maintained while you're enrolled in courses plus 2 years for reference and support purposes
• Course Completion Data: Kept for 7 years to provide transcript verification and meet educational record requirements
• Communication Records: Email exchanges and support tickets are retained for 3 years for service improvement
• Website Analytics: Anonymized usage data is kept for 2 years to guide platform improvements
• Marketing Preferences: Maintained until you change them or request deletion

When data reaches its retention limit, it's securely deleted using industry-standard methods. You can request early deletion of most information, though we may need to retain some records for legal compliance.

If you don't interact with our platform for 4 years, we'll send a reminder email asking if you want to keep your account active. No response within 60 days triggers automatic account closure and data deletion.

CognetraLog operates from Thailand, but some of our educational platform providers are based in other countries with strong data protection laws, including Singapore and European Union member states.

When your information is transferred internationally, we ensure:

• Transfers only occur to countries with adequate data protection standards
• Service providers sign contracts requiring PDPA-level protection regardless of their location
• Data is encrypted during transfer and storage
• You can request information about where your data is stored and processed

We regularly review international transfer arrangements to ensure continued compliance with evolving privacy regulations.

Our website uses cookies and similar technologies to enhance your learning experience:

Essential Cookies: Required for basic website function, login authentication, and course progress tracking. These can't be disabled without affecting platform usability.

Performance Cookies: Help us understand how visitors use our site to improve navigation and content organization. This data is anonymized and aggregated.

Preference Cookies: Remember your settings like language preferences and course bookmarks to personalize your experience.

You can control cookie settings through your browser, though disabling certain cookies may limit platform functionality. We don't use advertising cookies or tracking technologies for marketing purposes.

Our website also uses local storage to save your course progress offline, ensuring you don't lose work if your connection is interrupted.

Privacy regulations and our educational services evolve over time. When we update this policy, we'll:

• Email all active users about significant changes at least 30 days in advance
• Post the updated policy on our website with clear change summaries
• Maintain previous policy versions for reference
• Allow you to review changes before they take effect

Minor updates like contact information changes or clarifications won't trigger email notifications, but we'll note them in our change log.

If you disagree with policy changes, you can request data deletion and account closure before the changes take effect.